Corporate Soft Skill PD Training

You will find many courses here that are appealing, and you may need help with making choice. We can help you in making the right decision. We analyse where you're at with your training needs and where you want to go, and align your goals by creating the right training solutions.

Organisations We've Worked With...

PD Course Topic Offerings...

WE ARE EXPERTS AT LIVE REAL-TIME VIRTUAL TRAINING

MANAGEMENT & LEADERSHIP COURSES:

  • THINK ON YOUR FEET ®
  • Delegation & Feedback: The Art Of Delegating & Giving Effective Feedback
  • Developing High-Performance Teams
  • Effective Influence & Persuasion
  • HR For Non-HR Managers
  • Managing Difficult Conversation
  • Project Management Fundamentals
  • Successfully Managing Change
  • The Effective Manager
  • The New Manager
  • Train The Trainer
  • *Manager / Executive Virtual Coaching*

CLICK HERE TO SEE COURSE OUTLINES AND PRICE DROP DETAILS!

PROFESSIONAL & PERSONAL EFFECTIVENESS COURSES FOR STAFF:

  • THINK ON YOUR FEET ®
  • Advanced Communication Skills
  • Building Self-Esteem And Assertiveness
  • Customer Service Essentials
  • Customer Service Excellence
  • Conflict Resolution: Getting Along In The Workplace & Dealing With Difficult Personalities
  • Emotional Intelligence
  • Managing Stress And Pressure And Maintaining Balance
  • Self-Leadership & Creating A Positive Work Environment
  • Time Management: Get Organised For Peak Performance
  • Workplace Wellness

CLICK HERE TO SEE COURSE OUTLINES AND PRICE DROP DETAILS!

PRESENTATION & SALES COURSES:

  • Building Relationships For Success In Sales
  • Highly Effective Presentations
  • Negotiating For Results
  • Sales Fundamentals

CLICK HERE TO SEE COURSE OUTLINES AND PRICE DROP DETAILS!

Full Day Or Half Day Programs

Full days are preferred by delegates and trainers alike, but sometimes half-days are necessary. 

Client Site & On Site

We're able to do location-based training as well as off-site, depending on your preference.

Improve Business Objectives & Profits

Upskilling improves staff retention and performance, smashes goals, and results in better profits.

Customer Loyalty

Training your staff will improve customer service, therefore you're increasing the lifetime value of your customers.

Our processes, your customised solution...

Analysis

We work with you to find out what your requirements and skill gaps are.

Solutions

We work on finding your best solution option, whether it be a customised or non-customised solution.

Confirmations

Your objectives and contract is confirmed along with all logistic details.

Delivery

Delivery of training depends on your requirements. Attendees obtain an individual Action Plan to implement their learnings.

Outcome

You will receive an outcome report along with attendee feedback.

Follow-Up

You will receive follow-up support to ensure learnings have a high impact on your ROI.

Frequently Asked Questions

What's so special about your Trainers?

Not only the years of experience with different people organisations and industries, but the qualities of our Trainers is what makes the difference:

  • Heart-centred, so they make to suit the individual (it's about the delegates learning and not about the Trainer)
  • Enthusiastic therefore encouraging fun. This helps the learning to stick (“sticky learning”)
  • Passionate about helping people achieve their objectives
  • Great communication skills
  • Flexible and adaptable to personalities, learning difficulties, issues, and re-working the message so everyone walks away more empowered
  • Well organised and manage the energy levels of attendees well
  • Love to learn and encourage others to love the learning too
How many of our delegates can we have in a training group?

Through conducting many workshops over the last 10 years I’ve found that 12 is the perfect sized group. Why? Because the attendees can easily be divided into groups of 2, 3 and 4 for group work and activities. This also allows for lots of participation and for interaction. Attendees open up and ideas flow when the group is smaller and less intimidating, which means your delegates will benefit from greater individual interaction with our qualified trainers.

What time does a full-day training session start?

Courses usually start at 9am and run until 5pm. It can start earlier if necessary. I like to give delegates a mid-morning and afternoon tea break and a break for lunch. Sometimes delegates like to cut their lunch break from an hour to half an hour to finish earlier, especially on a Friday, without sacrificing on the quality of their training experience.

How does your guarantee ensure my satisfaction?

Lead Business Education training workshops give your delegates cutting edge soft skills training, empowerment, tools, and personal action plans to perform better in their job role/workplace.

In the unlikely event that you believe your delegate did not receive value and agreed outcome, you get a no-hassle, prompt and courteous refund.

If you’re not 100% satisfied then neither am I…it’s that simple!

How do you cater to varying learning styles?

There are four main learning styles: visual, auditory, reading/writing and kinesthetic. We use PowerPoint and demonstration for the visual learners, stories and discussions for the auditory learners, provide additional reading materials/references and opportunities to record notes for the reading/writing learners, and exercises/activities and games for the kinesthetic learners. Regardless of your delegates learning style, we have designed our programs to cater for all four..

What training style will work best to give my delegates valuable and applicable work skills?

Our training programs are designed to involve all our attendees. Let’s face it, there’s nothing worse than a boring training course! Your delegates and you want a full return on investment with the time spent in training. Content is paramount and fun learning has proven to help information “stick”. 

It is essential to pack a course full of a variety of techniques to keep the group interested, involved and to cater to all the different learning styles. Delegates are given short chunks of content followed by a variety of learning tools such as discussion, activities, games or group work. Our courses are dynamic, informative and practical.

How do you ensure the workshop is specifically targeted to the needs of our delegates?

We take time to discuss learning objectives and expectations with the decision-maker well before the course is to be run. We like to establish exactly what training needs the delegates have and what training they have had previously. We then tailor the course outline specifically for the group’s level and experience. Good trainers are also able to read their audience, on the day, and are flexible enough to change the content and delivery, when necessary, to make sure the delegates get both what they want and need out of the session.

Can our managers take part in the workshop with their staff?

This depends on the course being run and the relationship that the staff have with their manager. If it is a good, open relationship then it is often a great idea to have all staff attend together so that the manager can keep reinforcing the learning after the training session.

Sometimes, having a senior manager attend makes the delegates feel they are being judged. This can cause them to be apprehensive about giving honest feedback and revealing any issues they are having at work. A successful approach is to run a separate workshop for the managers so they have an appreciation of the new skill set their employees have been armed with.

How is the workshop effectiveness to up-skill and empower employees evaluated?

Delegates are asked to complete a full evaluation form and personal action plan at the end of every training session. Our team then tabulates the results to assess the ratings given for training content, trainer’s delivery, ability to handle questions, venue etc. If appropriate, managers are also able to see the action plans that delegates have committed to implement and to help them to continue putting their new skills into practice.

Our trainers also follow up with the managers a few weeks/months after the course to see how the delegates are going. 

How often should employees be trained?

The best training is continuous so delegates feel they are being developed on an on-going basis, setting a strong skilled foundation for learning and seeing positive behavioural changes in the workplace. It would be ideal to run training once a month. If this is not possible, a full day of training every quarter is recommended.

What further support can you provide?

You will receive a report on delegate feedback from their training for you to work with as part of their professional development.

We will stay in contact to see if your delegates are requiring any further training and support, and to see if there are any other services we can provide you with.

We offer staff training, management training and coaching for executives, directors and CEO's. Let's chat…

Trainers

Fee Hosking

Professional Development Trainer & Course Designer

Fee has over 25 years’ experience as a Trainer Assessor, Facilitator, Coach, Consultant, and Teacher in Soft Skills for Professional Development, Change Management, HR and Counseling. Fee has worked across a range of industries for many organisations while course designing for customised learning solutions.

Fee started her working life as an English Teacher in South Africa while also studying Gifted Education, “I felt that talented students were falling through the cracks because everyone thought that they couldn’t possibly have any problems!” Years later as a qualified Trainer she found the parallel existed with highly competent professionals, who, despite their skills and expertise in their field, needed assistance in how to engage with others, diffuse difficult situations and feel confident to handle what life threw at them.

Fee's qualifications in Industrial Relations saw her find her feet in HR and R&D and corporate training, albeit in an industrial setting. Fee continued to add more feathers to her cap with consulting and coaching Business Owners and Entrepreneurs with handling staff and interpersonal issues, while lecturing in Change Management to MBA students at the Milpark Business School.

Teaching and Training Learners and Students at TAFE and in the business world to feel competent, confident and eager to use new skills, and hearing about their success stories is what motivates Fee.

Fee is qualified in the highly regarded global course: Think on your Feet®. This dynamic course helps with communicating in a clear, brief and memorable manner. It embraces the communication and interpersonal skills that are at the core of successful interactions and a well-adjusted business environment. Run in a workshop format, Think On Your Feet® allows ample opportunity to practice and gain confidence.

Qualifications & Certifications:
  • Masters in Counselling and Psychotherapy
  • B.A. Majoring in English, Geography and Archaeology
  • Post Graduate Diploma in Industrial Relations
  • Diploma in IR in Human Relations, and Business Management
  • Certificate IV in Training and Assessment (Frontline Management – Leadership & Management)
  • Certification and Licensee in Think On Your Feet®
  • Certificate Programme in Gifted Education
  • Further Training Qualifications:
    • Interaction Management
    • Performance Management
    • Targeted Selection
    • Instructional Modul Development
    • Peromnes Job Evaluation
    • Building First-line Relationships
    • Senior School Accreditation
Awards:

Worldwide Excellence in Training – New Horizons Awards 2015, and 2016

Specifically requested as Trainer of Choice by clients

Learner Comments:

“Fee-nominal!” Gemma Stark

“Fee was an absolute wealth of knowledge who managed to keep us all engaged and entertained. I totally enjoyed the course.” Ivy Guecco

“Fee was so supportive on the Train The Trainer course even though I was so nervous and didn't want to do it. I'm so much more confident now – thanks. ” Jane B.

Plus a whole lot more…

Sonia Clark

Professional Development Trainer & Course Designer

Sonia has over 20 years’ experience as a Training and Facilitation specialist in Professional Development, Management, Business, Sales, and Digital Marketing working across a range of industries and organisations including course/instructional design for tailored learning solutions.

Sonia has a background in accredited and non-accredited Training Assessing and Facilitation with the development of people and business in the: profit and not-for-profit (NFP) arenas; education and RTO arenas; government departments; corporate organisations; retail & sales industries; and various trade industries. Sonia is a highly sought-after Trainer/Facilitator whose innovative style is exceedingly engaging, inspiring and solution focussed with a firm commitment to driving outcome excellence. Her depth and breadth of knowledge and experience bridges gaps and builds direction for individuals, teams and organisations alike.

Qualifications & Certifications:
  • GDM in MBA Business & Entrepreneurial Management
  • Diplomas in: Business; Management
  • Certificate IV in: Training and Assessment (TAE40110); Frontline Management (Leadership & Management); Competitive Systems & Practices
  • Kahler Process Communication Model Level 1 (PCM1)
  • Train the Trainer Intensive
LEARNER COMMENTS:

“Loved it! Every part of the course was useful. Sonia’s subject matter knowledge was excellent.” Joanne Flight

“Sonia is an exceptional charismatic trainer. Her intangible knowledge, experience and abundant resources created motivation, enthusiasm and high results from all.” Jodie Christianson

“I learned a great deal both personally and professionally and feel confident to put everything into practice and overcome issues.” Fran Thorne

” Very impressed with content, knowledge and presentation skills.” Lester O

“Loved the team discussions and how to implement the processes into our business.”  Andrew H

“Sonia made classroom theoretical go well. It was interesting and interactive. The knowledge sharing was well done.” Sukrut W

“It was very good.” Gladys V

“Made learning enjoyable and understandable.”Jesse C

“Fantastic, engaging, interesting and knowledgable. An absolute pleasure to learn from.” Patrick R

Plus hundreds more…

clarkfive3d

Learn More Effective Ways Without "Selling"

Learn the 4 Steps to be more effective and gain confidence, including hot tips and techniques with the "pull" technique of selling. Create an easy process of getting into the right mindset for your clients and yourself.

Download your FREE copy now.

You have Successfully Subscribed!

Attract-Clients-optin-img

Attract More Clients Who Refer More Clients

Learn the 14 Techniques to gaining loyal clients who will refer more loyal clients to you. Gain some creative strategies to building a reliable business now.

You have Successfully Subscribed!