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Topic Offerings…

Your Professional Development Soft Skill Training for Business Owners & Staff

LIVE Virtual & Face-To-Face:

Having broken industry training records for most engaging LIVE & ON-DEMAND online learning by 60%, we are experts with highly engaging real-time LIVE VIRTUAL training that you and your staff will love!

Highly interactive workshops

Build skills, knowledge and experience to use straight away

Exceptional models, methods, tools, and personal action plans

Receive a Certificate Of Attendance

Receive customisation to suit your needs and follow-up reports

On-site & Virtual training

Half-day and full-day options

Z

Analyse & Customise

Your needs and wants are assessed to ensure the achievement of your objective. That can often mean customisation. We offer a small amount as part of the norm, as well as offering full customisation if needed.

Full Day, Half Day Programs, "Lunch'N'Learns"

Full days are preferred for better ROI but sometimes half-days and even shorter are necessary. We are able to facilitate your needs.

Client Site & On Site

We're able to do location-based training as well as off-site, depending on your preference. Your virtual training is still LIVE and highly interactive for full benefits. NO SHORTCUTS!

Improve Business Objectives & Profits

Upskilling improves customer loyalty, staff retention and performance, smashes goals, and results in better profits. Your success is our success.

Management & Leadership Courses:

THINK ON YOUR FEET®

2 Day Course     $8,400  (group rate & negotiable – 6 to 15 people) 

1 Day Course     $4,400 

1/2 Day sessions are available

The price depends on several variables. Let’s chat.

It’s estimated that 90% of business communication requires a response in the moment. Whether it’s an impromptu team meeting, an unexpected client call or networking at an industry conference, the ability to present your ideas in a clear, concise and memorable way will instil confidence and trust in your audience.

Think on Your Feet® is a unique and globally recognised two-day short course that teaches you to speak concisely and persuasively, and to make better decisions, even under pressure.

Think on Your Feet® provides you with a core communication competence – a platform on which to build your presenting, writing, and negotiation skills. In today’s world of ‘information overload’, Think on Your Feet ® will give you a competitive advantage by helping you to structure your ideas quickly, explain complex ideas clearly, be more persuasive and respond on the spot.

Workshop Materials

Every participant receives a bound workshop manual containing a synopsis of the Think on Your Feet® formats for easy study, plus examples, worksheets, checklists, and memory-jogging wallet cards.

CORE PROGRAM

Getting to the Point & Being Remembered

  • Techniques to package persuasion
  • Structuring ideas simply and clearly
  • Speaking in different situations: one-on-one, on the phone, in meetings, informal presentations, emails

Presenting Your Ideas

  • Using three-part plans to display analysis
  • Helping your listener understand by placing your ideas into a simple, unifying structure
  • Relying on structured reasoning to answer questions quickly

Using Handy Fall-Back Techniques When You’re Caught Off Guard

  • Making sense out of a mass of facts
  • Explaining step-by-step processes clearly

Handling Questions Quickly, Clearly and Persuasively

  • Following the “Rule of Threes”
  • Creating logical pegs to hang your thoughts on
  • Announcing & Recapping

Using “Visual” Pegs as Your Structure

  • Achieving impact
  • Supporting large or complex topics
  • Adding depth to your message

Avoiding Common Communication Traps

  • Keeping on track
  • Avoiding information overload
  • Addressing your listener’s core concerns

Dividing Information into Facets, Aspects or Perspectives

  • Achieving objectivity
  • Expressing thoughtfulness
  • Addressing issues from different viewpoints

Bridging from Question to Answer

  • Buying time
  • Answering the right question
  • Handling objections and tough questions positively

How to Broaden or Focus Your Listener’s Perspective

  • Moving from detail to big picture, or vice versa
  • Handling sensitive or confidential information
  • Countering sweeping generalizations

Moving Two Opposing Viewpoints to a Middle Ground

  • Negotiating a win-win outcome
  • Dealing with controversial topics
  • Moving to action

Selling the Benefits of Your Ideas, Products, Services

  • Presenting benefits, not features
  • Showing advantages to your listener
  • Employing the “So what?” test

Fleshing Out Your Ideas

  • Using examples to increase understanding & recall
  • Developing ideas through the use of opposites
  • Explaining an idea by cause & effect

 

Here is further information: https://www.thinkonyourfeet.com/

Delegation & Feedback: The Art Of Delegating & Giving Effective Feedback

1 Day Course              From $230 p.p

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and to whom to delegate. We will also go through the delegation process step by step and learn about techniques to overcome problems.

This one-day workshop will help teach you how to:

  • How delegation fits into their job and how it can make them more successful
  • Different ways of delegating tasks
  • How to use an eight-step process for effective delegation
  • How to give better instructions for better delegation results
  • Common delegation pitfalls and how to avoid them
  • Ways to monitor delegation results
  • Techniques for giving effective feedback

Session 1: Course overview

Session 2: Why delegate?

Session 3: What is delegation?

Session 4:Effective Communication skills to use

Session 5: The delegation meeting

Session 6: Giving instructions

Session 7: Monitoring delegation

Session 8: Practicing delegation

Session 9: Giving feedback

Session 10: Accepting criticism

Session 11: Coaching and maintaining performance

Session12: Becoming a good delegator

Session 13: Create a personal action plan & wrap up

Developing High-Performance Teams

2 Day Course        From $460 p.p.

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?

This two-day workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members. This workshop is jam-packed with great tips, techniques and tools that are seriously practical to use.

Delegates get to practice before they return to then gain great ROI!

Learning outcomes:

  • Identify different types of teams.
  • Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
  • Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common problems.
  • Understand how action planning and analysis tools can help your team perform better.

Sessions covered:

  • Session 1: Course overview
  • Session 2: Organizations today, types of teams, team norms
  • Session 3: The TORI team-building model
  • Session 4: Beckhart’s team activities
  • Session 5: Stages of team development and shaping factors
  • Session 6: Parker’s 12 characteristics of great teams
  • Session 7: Team player types
  • Session 8: The trust/relationship model
  • Session 9: Creative, lateral, and vertical thinking
  • Session 10: Interventions for team leaders
  • Session 11: Resolving conflict and solving problems
  • Session 12: SWOT analysis and developing team action plans
  • Session 14: Create a personal action plan & wrap-up
eDISC Your Professional & Personal Effectiveness

Coming soon. Please register your interest and requirements by emailing us at admin@leadbusinesseducation.com.au

Effective Influence And Persuasion

1 Day Course        From $230 p.p.

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This one day workshop will help participants learn how to influence and persuade in a variety of areas.

Learning outcomes:

  • Understanding when and how to use influence
  • Make decisions about using persuasion versus manipulation
  • Apply the concepts of pushing and pulling when influencing others
  • Describe different techniques for getting persuasive conversations and presentations underway
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro-linguistic programming in everyday influence and persuasion
  • Using a tried and proven method to be influential and persuasive

Sessions covered:

  • Session 1: Course overview
  • Session 2: Understanding the difference between influence, persuasion, and manipulation
  • Session 3: Preparing to persuade
  • Session 4: Getting off on the right foot
  • Session 5: Presentation strategies
  • Session 6: Using stories to persuade
  • Session 7: Using neuro-linguistic programming (NLP) techniques
  • Session 8: Bringing it all together with The Tripod
  • Session 9: Create a personal action plan & wrap-up
HR For Non-HR Managers

1 Day         From $230 p.p.

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

Delegates will learn the following outcomes:

  • Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
  • Write job specifications and identify core competencies.
  • Apply methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques.
  • Get new employees off to a good start.
  • Understand compensation and benefits.
  • Maintain healthy employee relations.
  • Make performance appraisals a cooperative process.

Delegates will cover the following sessions:

  • Defining human resources
  • Skills inventory and job analysis
  • Position profiles and job descriptions
  • Finding candidates and advertising guidelines
  • Preparing for and conducting the interview
  • Employee orientation and onboarding
  • Planning training and external providers
  • Performance reviews
  • Attendance management and diversity
  • Privacy issues and compensation and benefits
  • Managing disciplinary issues and termination
  • Exit interviews
  • Create a personal action plan & wrap-up
*LEADERS Mini MBA (for Business Owners & Managers)
Managing Difficult Conversations

1 Day Course        From $230 p.p.

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Learning outcomes:

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

Sessions covered:

  • Session 1: Course overview
  • Session 2: Choosing to have the conversation
  • Session 3: Toolkit for successful conversations
  • Session 4: Choosing the time and place
  • Session 5: Framework for difficult conversations
  • Session 6: Conversation template
  • Session 7: Staying safe
  • Session 8: Role-play practice
  • Session 9: Create a personal action plan & wrap-up
Pitch It! The Art of Pitching & Presenting

2 Day Course            From $460 p.p.

Coming soon. Please register your interest and requirements by emailing us at admin@leadbusinesseducation.com.au

Project Management Fundamentals

2 Day Course            From $460 p.p.

The Project Management Fundamentals course is a primer on the basics of Project Management. You will learn how to use a range of project management techniques and methods to manage the project life cycle and associated phases of a project. You will gain skills to plan, organise, control, document and close out your various projects successfully. You will also examine strategies around budgets and risk minimisation.

Fundamentals skills for now and the future for many different industries. This course is theoretical and hands-on. You’ll cover:

Session 1: Course overview

Session 2: The project life-cycle

Session 3: The project phases

Session 4: The initiation phase

Session 5: The planning phase

Session 6: The project schedule

Session 7: The project team

Session 8: The project risk

Session 9: The implementation phase

Session 10: The project reports

Session 11: Closeout phase

Session 12: Create a personal action plan & wrap-up

Successfully Managing Change

1 Day Course        From $230 p.p.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. 

In this one-day workshop, you will learn how to manage and cope with change and how to help those around you, too.

Learning outcomes:

  • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
  • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
  • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
  • Recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be.
  • See change as an opportunity for self-motivation and innovation.
  • Identify strategies for helping change to be accepted and implemented in the workplace.

Sessions covered:

  • Session 1: Course overview
  • Session 2: What is Change?
  • Session 3: What is Change Management?
  • Session 4: The Human Reaction to Change
  • Session 5: The Pace of Change
  • Session 6: Dealing with Resistance
  • Session 7: Adapting to Change
  • Session 8: Coping with Reactions to Change
  • Session 9: Delivering Your Message
  • Session 10: Create a personal action plan & wrap-up
The Effective Manager

2 Day Course     From $709p.p.

This course is for the Manager who wants to “up the ante”. Get the best out of your direct report. Leverage your day, your staff, your time, your skills. Be a great role model and get the results you want. 

This course is designed to be the next step for managers who have some experience at people management but would like to finesse their existing skillset and add to their toolbox. Day one examines the idea of leadership through different leadership models and how you can adapt your leadership style as your direct reports grow in their capabilities and accountabilities. Day two then introduces the concepts of coaching and mentoring and provides methods for you to incorporate these ideas into your management routine.

The following sessions are covered over the two days:

Session 1: Course overview

Session 2: Types of Leadership

Session 3: A personal evaluation

Session 4: Challenge the process

Session 5: Enable others to act

Session 6: Influencing skills

Session 7: The effectiveness of coaching and mentoring

Session 8: The G.R.O.W. coaching model and how to implement it

Session 9: The importance of Trust

Session 10: Effective feedback

Session 11: Obstacles and roadblocks

Session 12: Achieving outcomes

Sessions 13: Create a personal action plan & wrap-up

The New Manager

3 Day Course                 Price From $710 p.p.

Most people get promoted to the position of a Manager based on their technical expertise but managing people requires a completely different set of skills. Surviving as a new manager can be difficult with around 40% of them often not surviving in the role beyond 18 months.

At best a novice manager without training can just be ineffectual; at worst, they can create detrimental precedents that are hard to manage out of staff. They can also create conflict and demotivation.

The New Manager Course is designed to give you the foundation skills and practical techniques necessary to assert yourself in your position, win over your direct reports and get the best from them.

The program is structured to help an individual gain self-awareness and understand how their approach impacts others and what to do about it. The third day is specifically spent on conflict resolution; an important skill set in a manager’s toolbox.

This course is powerful and fundamental for success.

  • Session 1: Course overview
  • Session 2: Analysing where you are
  • Session3: Establishing yourself
  • Session4: Setting expectations
  • Session5: Managing your time
  • Session 6: Delegating skills
  • Session 7: High impact feedback
  • Session 8: The meaning of success
  • Session 9: Team development
  • Session 10: Fostering teamwork
  • Session 11: Introduction to conflict management
  • Session 12: Mutual understanding
  • Session 13: Creating a communicative atmosphere
  • Session 14: Mutual understanding
  • Session 15: Analysing the root cause
  • Session 16: Solution building
  • Session 17: Creating a personal action plan & wrap-up

Train The Trainer

3 Day Course        From $750 p.p.

Train the Trainer is a component of continuous professional career development for those aspiring to supervisory/management positions or who hold leadership positions, where training is a vital competence. This course is often seen as a stepping stone towards enhancing a career in the field of training, learning and development, Human Resources, as well as supervisory and management roles.

This course provides for an introduction to the general principles of learning and development and an insight into the training cycle. During the course, presentation skills are also emphasised. The course is highly interactive and fast-paced. Skills on how to prepare, deliver and review training sessions are dealt with on both theoretical and practical levels.

This is a challenging and exciting course from which, both participants and organisations gain great benefits.

Learning outcomes:

  • More confident and comfortable in your role
  • More able to get the best out of people in training
  • More adept as a knowledge transferrer
  • Better able to deal with challenges that present in a training room

Sessions covered:

  • Session 1: Course overview
  • Session 2: Defining a successful training program
  • Session 3: What makes a successful trainer?
  • Session 4: A word about adult learning
  • Session 5: Principles of adult learning
  • Session 6: Different types of learning VARK
  • Session 7: The learning process
  • Session 8: The style of learning
  • Session 9: Types of trainers
  • Session 10: The training process
  • Session 11: Performing a needs analysis
  • Session 12: INTROAS & GLOSS
  • Session 13: Planning training
  • Session 14: The lesson plan
  • Session 15: Using humour
  • Session 16: Adding games
  • Session 17: Are you ready for anything?
  • Session 18: Setting the climate
  • Session 19: Presentation skills
  • Session 20: Dealing with difficult trainees
  • Session 21: On-the-job training
  • Session 22: Training presentations
  • Session 23: Feedback
  • Session 24: Creating a personal action plan & wrap-up

Professional & Personal Effectiveness Courses For:

THINK ON YOUR FEET®

2 Day Course     $8,400 (group rate & negotiable for 10 to 15 people) 

1 Day Course     $4,400 

1/2 Day sessions are available

The price depends on several variables. Let’s chat.

It’s estimated that 90% of business communication requires a response in the moment. Whether it’s an impromptu team meeting, an unexpected client call or networking at an industry conference, the ability to present your ideas in a clear, concise and memorable way will instil confidence and trust in your audience.

Think on Your Feet® is a unique and globally recognised two-day short course that teaches you to speak concisely and persuasively, and to make better decisions, even under pressure.

Think on Your Feet® provides you with a core communication competence – a platform on which to build your presenting, writing, and negotiation skills. In today’s world of ‘information overload’, Think on Your Feet ® will give you a competitive advantage by helping you to structure your ideas quickly, explain complex ideas clearly, be more persuasive and respond on the spot.

Workshop Materials

Every participant receives a bound workshop manual containing a synopsis of the Think on Your Feet® formats for easy study, plus examples, worksheets, checklists, and memory-jogging wallet cards.

CORE PROGRAM

Getting to the Point & Being Remembered

  • Techniques to package persuasion
  • Structuring ideas simply and clearly
  • Speaking in different situations: one-on-one, on the phone, in meetings, informal presentations, emails

Presenting Your Ideas

  • Using three-part plans to display analysis
  • Helping your listener understand by placing your ideas into a simple, unifying structure
  • Relying on structured reasoning to answer questions quickly

Using Handy Fall-Back Techniques When You’re Caught Off Guard

  • Making sense out of a mass of facts
  • Explaining step-by-step processes clearly

Handling Questions Quickly, Clearly and Persuasively

  • Following the “Rule of Threes”
  • Creating logical pegs to hang your thoughts on
  • Announcing & Recapping

Using “Visual” Pegs as Your Structure

  • Achieving impact
  • Supporting large or complex topics
  • Adding depth to your message

Avoiding Common Communication Traps

  • Keeping on track
  • Avoiding information overload
  • Addressing your listener’s core concerns

Dividing Information into Facets, Aspects or Perspectives

  • Achieving objectivity
  • Expressing thoughtfulness
  • Addressing issues from different viewpoints

Bridging from Question to Answer

  • Buying time
  • Answering the right question
  • Handling objections and tough questions positively

How to Broaden or Focus Your Listener’s Perspective

  • Moving from detail to big picture, or vice versa
  • Handling sensitive or confidential information
  • Countering sweeping generalizations

Moving Two Opposing Viewpoints to a Middle Ground

  • Negotiating a win-win outcome
  • Dealing with controversial topics
  • Moving to action

Selling the Benefits of Your Ideas, Products, Services

  • Presenting benefits, not features
  • Showing advantages to your listener
  • Employing the “So what?” test

Fleshing Out Your Ideas

  • Using examples to increase understanding & recall
  • Developing ideas through the use of opposites
  • Explaining an idea by cause & effect

 

Here is further information: https://www.thinkonyourfeet.com/

Advanced Communication Strategies & Skills

1 Day Course          From $230 p.p.

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Learning outcomes:

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you the information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills to listen actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

Sessions covered:

  • Session 1: Course overview
  • Session 2: Creating positive relationships
  • Session 3: Growing our self-awareness
  • Session 4: Communication basics and barriers
  • Session 5: Asking questions and listening skills
  • Session 6: Body language
  • Session 7: Communication styles
  • Session 8: Creating a positive self-image
  • Session 9: Frame of reference
  • Session 10: Techniques for the workplace
  • Session 11: Assertiveness
  • Session 12: Create a personal action plan & wrap-up
Building Self-Esteem And Assertiveness

1 Day Course          From $230 p.p.

Healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.

Learning outcomes:

  • Recognize that you have worth and are worthy of happiness
  • Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
  • Learn how to turn negative thoughts into positive thoughts
  • Learn how to make requests so that you get what you want
  • Set goals that reflect your dreams and desires and reinforce healthy patterns

Topics covered:

  • Session 1: Course overview
  • Session 2: What is self-esteem?
  • Session 3: Improving self-esteem
  • Session 4: Building self-esteem
  • Session 5: Increasing our self-esteem
  • Session 6: Esteemed confidence
  • Session 7: The power of thought
  • Session 8: Ask for what you want
  • Session 9: Create what you want
  • Session 10: Create a personal action plan & wrap up
Conflict Resolution: Getting Along In The Workplace & Dealing With Difficult Personalities

1 Day Course            From $260 p.p.

Coming soon…

Customer Service Essentials

1 Day Course        From $230 p.p.

This course teaches delegates the fundamentals of great customer service with face-to-face-, phone and emails. Learning the perspectives from each of the parties involved is important for that great customer service and reputation building. Delegates will have easy “go to” tools for them to use for normal service and for difficult situations.

Learning outcomes:

  • Certificate of attendance is always provided.
  • Developing skills and confidence for building rapport with internal and external customers.
  • Identifying wants and needs quickly to then provide great service.
  • Build a positive attitude for the self and the organisation.
  • Be pro-active in minimising potential issues.
  • How to be effective with complaints and problems.

Sessions covered:

  • Session 1: Course overview
  • Session 2: Creating a customer service focus culture
  • Session 3: The six critical elements of customer service
  • Session 4: Understanding personality basics for better service impact
  • Session 5: Fine-tuning your customer service skills
  • Session 6: Improve customer communications
  • Session 7: Customer relationship management for success
  • Session 8: Create a personal action plan & wrap-up
Customer Service Excellence

1 Day Course        From $230 p.p.

This course is the follow on from Customer Service Essentials of which is a prerequisite. Each session has a deep dive element.

When it comes to delivering exceptional customer service, each company’s requirements are unique depending on the demographics of your end-users as well as other internal and external customers/clients. We take into consideration the platforms you use as well to ensure your message to market matches your organisation’s customer experience.

This one-day training program teaches delegates all they need to know about best practice in customer service at every level of customer interaction, and how to lead it. It enforces an understanding of why excellent customer service is essential for maintaining and building relationships. 

Learning outcomes:

  • Certificate of attendance is always provided.
  • Leverage your time and money through customer service excellence
  • Improve the skills and confidence of your staff to provide their best at all times
  • How to improve your top and bottom line with repeat business
  • How to be sustainable through reputation
  • Know how to turn around difficult situations
  • Delegates walk away with powerful blueprint strategies and tools

Sessions covered:

  • Session 1: Course overview
  • Session 2: The value of great customer service, its impact, and building your strategy
  • Session 3: Build a customer service excellence culture and program
  • Session 4:  The six principles of brilliant customer service to build loyalty and gain referrals
  • Session 5: The three principles of customer service calls
  • Session 6: The H.E.L.P principles for taking control of difficult situations 
  • Session 7: Customer complaints and follow-up; build better service and relations including leveraging your follow-up
  • Session 8: Create a personal action plan
Emotional Intelligence

1 Day Course            From $230 p.p.

Coming soon…

Managing Stress And Pressure And Maintaining Balance

1 Day Course        From $230 p.p.

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

 

Learning outcomes:

  • Apply a direct understanding of pressure points and their costs and payoffs
  • Speak in terms related to emotional intelligence, optimism, and resilience
  • Create a personalized toolkit for managing stressors and anger
  • Work on priorities and achieve defined goals

 

Session outlines:

  • Session 1: Course overview
  • Session 2: Under pressure!
  • Session 3: Getting to the heart of the matter (including identifying pressure points and creating an action plan)
  • Session 4: Emotional intelligence fundamentals
  • Session 5: Coping toolkit (including anger and stress management)
  • Session 6: Getting organized
  • Session 7: Review personal action plan & wrap-up
Self-Leadership & Creating A Positive Work Environment

1 Day Course        From $230 p.p.

Self-leadership puts together taking responsibility for our outcomes, setting a direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behaviour and results, focus, practise, and learning was necessary to achieve their goals.

 

Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This one-day workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

Learning outcomes:

  • Define self-leadership and what it means on an individual level
  • Assume responsibility for their results by understanding who they are, what they want, and how to reach their goals
  • Describe the four pillars of self-leadership
  • Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership

Sessions covered:

  • Session 1: Course overview
  • Session 2: What is self-leadership?
  • Session 3: Knowing who you are
  • Session 4: Knowing what you do
  • Session 5: Emotional intelligence fundamentals
  • Session 6: Change management fundamentals 
  • Session 7: Motivation for optimists
  • Session 8: Using what you know
  • Session 9: Create a personal action plan & wrap-up
Time Management: Get Organised For Peak Performance

1 Day Course        From $230 p.p.

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.

In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people, and managing your stress levels.

Learning outcomes:

  • Better organize yourself and your workspace for peak efficiency.
  • Understand the importance of, and the most useful techniques for, setting and achieving goals.
  • Identify the right things to be doing and develop plans for doing them.
  • Learn what to delegate and how to delegate well.
  • Take control of things that can derail your workplace productivity.

Sessions covered:

  • Session 1: Course overview
  • Session 2: The Power of a Change
  • Session 3: Changing Our Perspective
  • Session 4: Setting Goals
  • Session 5: Planning Tips and Tricks
  • Session 6: Setting a Routine
  • Session 7: Doing it Right
  • Session 8: Putting an End to Procrastination
  • Session 9: Getting Organized
  • Session 10: Organizing Your Files
  • Session 11: Managing Your Workload
  • Session 12: Managing stress
  • Session 13: Create your personal action plan & wrap-up
Workplace Wellness

1 Day course      From $230 p.p.

Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and ageing workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This two-day course includes all aspects of designing or upgrading a program, from concept through implementation, to review.

Learning outcomes:

  • Describe the necessity of workplace wellness programs
  • Create program elements that reflect the needs of employees and the objectives of the organization
  • Select program elements that fit the context of current operations
  • Establish implementation and evaluation strategies

 

This pivotal course covers:

  • Session 1: Course overview
  • Session 2: The case for wellness
  • Session 3: Building the foundation
  • Session 4: Gathering support
  • Session 5: Gathering data
  • Session 6: Performing a needs analysis
  • Session 7: Key program elements
  • Session 8: In-depth case studies
  • Session 9: Implementing your workplace wellness program
  • Session 10: Reviewing the plan
  • Session 11: Evaluating and reporting the results
  • Session 12: Create a personal action plan & wrap-up

 

 

Presentation & Sales Courses:

Building Relationships For Success In Sales

1 Day Course          From $230 p.p.

No one questions that making friends is a good thing. In this one-day workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

Learning outcomes:

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • The key elements in strong working relationships, and how to put more of these elements in working relationships.
  • Recognize key interpersonal skills and practise using them.

Sessions covered:

  • Session 1: Course overview
  • Session 2: Focusing on your customer
  • Session 3: What influences people in forming relationships?
  • Session 4: Disclosure
  • Session 5: How to win friends and influence people
  • Session 6: Communication skills for relationship selling
  • Session 7: Non-verbal messages
  • Session 8: Managing the mingling
  • Session 9: The handshake
  • Session 10: Small talk and networking
Highly Effective Presentations

2 Day Course          $ 460 p.p.

This course examines the formalised area of information transfer – the presentation.

From understanding the audience, through to design and delivery, and overcoming fear to make great connections and impressions, this program establishes the steps to creating effective presentations. 

Participants will learn how to determine realistic presentation objectives, analyse the audience, use supporting materials effectively, organise a presentation clearly, and successfully incorporate visual aids. Program activities also cover reducing the fear of speaking, remaining calm, appearing relaxed, and improving the delivery of your presentation. Participants also learn how to assess the audience members and answer their questions, organise a persuasive presentation, and use reasoning and emotional appeals to persuade an audience. 

We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups as well as online and in front of a camera.

Learning Outcomes:

  • Good communication skills
  • Interpersonal skills
  • Getting comfortable in conversations
  • Practising dialogue
  • Redesigning yourself for strength
  • Professionalism
  • Maximizing meetings
  • Sticky situations
  • Controlling nervousness
  • Being influential and persuasive
  • Create pathways for negotiations and sales

Sessions covered:

  • Session1: Fundamentals of presentations
  • Session 2: Creating the right mindset
  • Session 3: Audience analysis and resources
  • Session 4: Building presentations
  • Session 5: Presentation processes
  • Session 6: Handling difficult situations and contingency planning
  • Session 7: Practice, practice practice
  • Session 8; Critiquing and adjusting
Negotiating For Results

1 Day Course         From $230 p.p.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

 

Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem-solving.

Learning outcomes:

  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles and their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.
  • Gain skill in developing alternatives and recognizing options.
  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Sessions covered:

  • Session 1: Course overview
  • Session 2: What is negotiation?
  • Session 3: The successful negotiator
  • Session 4: Preparing for negotiation
  • Session 5: Making the right impression
  • Session 6: Getting off to a good start
  • Session 7: Exchanging information
  • Session 8: The bargaining stage
  • Session 9: Reaching mutual gain and moving beyond “no”
  • Session 10: Dealing with negative emotions
  • Session 11: Moving from bargaining to closing
  • Session 12: Solution types
Pitch It! The Art of Pitching & Presenting

2 Day Course            From $460 p.p.

Coming soon. Please register your interest and requirements by emailing us at admin@leadbusinesseducation.com.au

Sales Fundamentals

1 Day Course         From $230 p.p.

Learn how to understand sales terminology, establish professional behaviour, handle clients and create effective sales presentations.

Delegates learn the crucial skills of how to build relationships with clients, help clients envision their needs, negotiate to meet the identified needs, study the marketplace and how to close and follow up after the sale.

 

Learning outcomes:

  • Provides strategies to help sales people establish effective sales behaviours.
  • Increase people skills to increase rapport.
  • Provide strategies to assist customers/clients envision a win/win/win outcome.
  • Increase delegate’s skills in understanding the marketplace landscape and create a sales strategy.

Sessions covered:

  • Session 1: Course overview
  • Session 2: Sales fundamentals
  • Session 3: Your professional self
  • Session 4: Handling clients
  • Session 5: The sales presentation
  • Session 6: Gaining customer commitment
  • Session 7: Studying the marketplace
  • Session 8: Developing a winning strategy
  • Session 9: Effectively closing a sale

A Few Testimonies:

Our processes, your customised solution...

Analysis

We work with you to find out what your requirements and skill gaps are.

Solutions

We work on finding your best solution option, whether it be a customised or non-customised solution.

Confirmations

Your objectives and contract is confirmed along with all logistic details.

Delivery

Delivery of training depends on your requirements. Attendees obtain an individual Action Plan to implement their learnings.

Outcome

You will receive an outcome report along with attendee feedback.

Follow-Up

You will receive follow-up support to ensure learnings have a high impact on your ROI.

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